Security and data ownership
Fyware handles client operational data under three rules: training systems run 100% offline so operational data never leaves your plant, every custom development is delivered as 100% client property with no per-headset licenses, and no client name or project is published without written authorization. Fyware, founded in September 2017, has delivered 750+ projects for 130+ clients in 16 countries under this model.
Operational data never leaves your plant.
Custom development is client property, with no per-headset licenses.
No client is published without written authorization.
100% offline operation
Fyware Hub, our group session supervision platform, runs 100% offline: no cloud and no dependence on plant wifi. The simulators we build run on standalone headsets, and performance records live on your hardware, inside your perimeter.
For a corporate buyer this is a compliance question. When the corporate IT team of a German, Japanese, or automotive group reviews a vendor, the first question is where the data goes. Our answer is short: it does not go anywhere. No external server holds your process information, so there is no third-party cloud to audit and no data transfer agreement to negotiate.
Intellectual property: the development is yours
Every custom development is delivered as 100% client property: the compiled product, ready to deploy, is yours from day one. If your project also requires the source code and editable files, we can deliver them as well; depending on scope this may carry an additional cost, agreed from the quote. There are no license fees per headset: deploying the training to 1 headset or to 30 costs the same, because the software is yours.
Confidentiality
A standard NDA is available before any technical conversation, and we sign client NDAs routinely. Our policy is to never publish a client name, logo, or project detail without written authorization. That is why part of our portfolio is described generically.
GIRI and ISO/IEC 27001
For digital work instructions we implement GIRI, a platform developed by AR-Experts GmbH. AR-Experts holds ISO/IEC 27001:2022 certification for its information security management system: certificate 123001, issued by Prescient Security LLC and valid to October 22, 2028. You can review the certificate (PDF).
The certification belongs to AR-Experts, the developer of the platform. GIRI also offers on-premise installation for companies that require it.
Certificate 123001, AR-Experts GmbH, issued by Prescient Security LLC, valid through October 22, 2028.Backup and data retention
Operational data generated on site stays on your hardware; Fyware does not store it. Project files (source code, 3D models, builds) are kept as backups so we can support the system and build new versions, and they are deleted upon written request from the client. To request a deletion, ask for a copy of your files, or review this handling with your IT team, write to hello@fyware.com.
What if my project does need cloud or integrations?
We can do that too. When the project requires it and the client requests it, we upload data and integrate with corporate systems such as SAP SuccessFactors or other LMS platforms. The 100% offline version is the baseline, and the cloud is added only when the project calls for it. If your procurement process includes a security questionnaire, we answer it with you and connect you with the existing documentation, like the ISO/IEC 27001:2022 certification held by AR-Experts for GIRI.
If your company already runs apps built with AI, we can also review their security: vibe coding security audit for AI-built apps.
Frequently asked questions about security and data ownership
Does Fyware upload my operational data to the cloud?
Not by default. Training systems built by Fyware run on standalone headsets, and Fyware Hub operates 100% offline: operational data stays on your hardware, inside your plant. If your project needs cloud integration or corporate systems (for example SAP SuccessFactors), it happens only when you request it and under your scheme.
Who owns the software Fyware develops for my company?
You do. Custom developments are delivered as 100% client property, including the compiled product is yours from day one, and the source code and editable files can also be delivered (depending on scope, at an additional cost agreed from the quote). There are no license fees per headset: 1 headset or 30 cost the same.
Which security certifications back Fyware's solutions?
The GIRI platform we implement is developed by AR-Experts GmbH, certified under ISO/IEC 27001:2022 for its information security management system. For custom developments, with the 100% offline architecture your data never leaves the plant. If your procurement process includes a security questionnaire, we answer it with you.
Will Fyware publish my company name or project?
Not without written authorization. Our policy is to never publish a client name, logo, or project detail unless the client authorizes it in writing.
Can Fyware sign an NDA before we share process information?
Yes. A standard NDA is available before any technical conversation, and we sign client NDAs routinely.
What happens to my data when a project ends?
Operational data stays on your hardware. Fyware keeps project files as backups for support and future versions, and deletes them upon written request to hello@fyware.com.
Does your IT team have a security questionnaire?
Send it over. We answer it with you, point by point.